Privacy Policy

How we store, use and share your personal data for our core business

Individuals who rent, or enquire about, a property

We collect, store and use your personal details as outlined above for our legitimate business interests so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allow you to be contacted about both your current booking and enquiry.

Given that we act as an agent between the hirer/enquirer and the owner/renter of the property, we will share your personal data with the owner/renter as required to secure your holiday letting, answer any relevant holiday enquiry, or, in the event of a cancellation request, to facilitate any possible refund. The owner/renter of the property may use this personal data to contact you for the purposes of facilitating your holiday booking.

Should you request that we pass on supplementary information that you wish to provide to the owner/renter then we will do so and will only hold that information on your behalf as part of your booking record.

If you provide feedback on a property, we may also share this with the owner/renter which may include disclosing your personal data.

Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

Individuals who join our mailing list

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. As such, we may contact you with details of our properties, services, offers and other marketing items which we believe will be of interest or potential benefit. We do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms. You can remove your consent at any time using the unsubscribe button on any of our email communications to you.

Individuals who let, or seek to let, a property

We collect, store and use your personal details as outlined above for our legitimate business interests, so that we can market and let your property.

This storage and use of your personal data allows you to be contacted about both any current booking or enquiry, and also - providing you have not opted out of receiving marketing communications - allows us to update you with offers, opportunities and developments which could be both interesting and beneficial in the future. We do not believe that this storage and use will unduly prejudice your rights or freedoms.

Given that we act as an agent between the hirer/enquirer and the owner/renter of the property, we will only share the minimum amount of your personal data with the hirer/enquirer as required to secure your holiday letting, answer any relevant holiday enquiry, or, in the event of a cancellation request, to facilitate any possible refund. Additionally, should you request that we pass on supplementary information that you wish to provide to the hirer/enquirer then we will do so and will only hold that information on your behalf as part of your letting record.

Business partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between Lizard Cleaning & Maintenance Limited and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of the sites and our services

We collect, store and use your personal data for the following purposes:

●     to make the sites available to you; and

●     to provide any services that you request.

Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.

The relevant circumstances are:

●     detecting and preventing fraud;

●     keeping our websites, apps, product

●     ensuring that our own processes, procedures and systems are as efficient as possible;

●     analysing and enhancing the information that we collect;

●     determining the effectiveness of our promotional campaigns and advertising; and

●     if you have joined our mailing list and you have given us your consent, contact you (including by SMS and email) with products and services which we think may interest you.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your data and who we might share it with

We will disclose information under the following circumstances:

●     Third-party service providers: When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:

●     IT support service providers;

●     third-party service providers who track our customers' use of the sites and our services for us.

●     other third parties who we may need to work with to deliver services and/or facilitate your booking and holiday (including any holiday extras), for example, providers of property management services (including, but not limited to, housekeeping, property maintenance etc).

These third parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

●     Compliance with laws and legal proceedings: When we respond to court orders or legal processes, or establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.

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Data retention

Your rights

You have certain rights in relation to your personal data. If you would like further information in relation to these or would like to exercise any of them, please contact us at info@porthlevenandlizardholidays.co.uk at any time. You have the right to request that we:

●     provide access to any personal data we hold about you;

●     update any of your personal data which is out of date or incorrect;

●     delete any personal data which we are holding about you;

●     restrict the way that we process your personal data;

●     prevent the processing of your personal data for direct marketing purposes;

●     provide your personal data to a third-party provider of services;

●     provide you with a copy of any personal data which we hold about you; or

●     consider any valid objections which you have to our use of your personal data.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with the information necessary to confirm your identity before responding to any request you make.