All of our bookings are subject to a £40 (inc. VAT) Service Fee in respect of the services we provide. This will be charged at the time you make your booking.

To secure your booking you’ll need to pay a 30% deposit unless your holiday start date is within 8 weeks from when you make your reservation and then the full balance is required. 

The balance payment is due 8 weeks before the start date of your holiday.

We accept all major credit and debit cards and you can pay securely online through our website or over the telephone. 

All of our guests are required to pay either an accidental damage deposit or an accidental damage deposit waiver, you can choose which option you would prefer during the booking process. 

Accidental Damage Deposit:

If you choose this option the sum of £300 will be added to the total payable for your booking. This sum will be held by us in lieu of any unintended accidental damages that occur at the property during your stay. This will be payable and collected with your balance funds. Once our housekeeping team has confirmed that all was acceptable following your departure we will return this sum to you within 28 days. If there are deductions to be made in respect of any unintended accidental damage then we will advise you of these and return the/any balancing amount to you. If any unintended accidental damage created during your stay exceeds this sum then you will be liable to pay any additional amounts due.   

The Accidental Damage Deposit Waiver:

If you choose this option then the sum of £35 will be added to the total payable for your booking. This is a non-refundable payment. You have complete peace of mind that Porthleven & Lizard Holidays will bear the costs of any unintended accidental damage created during your stay up to the total amount of the accidental damage deposit. If any unintended accidental damage created during your stay exceeds this sum then you will be liable to pay any additional amounts due.   

Please see our booking terms and conditions for further details. 

Sometimes unexpected things happen and we’ll always try to help you. This is why we have the cancellation fund in place. The sum of 4% of rental rate will be added to the total cost of your booking. We will normally, but at our sole discretion, refund up to the cottage holiday rental you are liable to pay, less the booking fee and a handling charge of £50 for all genuine listed reasons in our terms and conditions.

In all other cases, if we are able to re-let all or part of the period booked then we will, at our sole discretion, consider a refund, less any shortfall in cost of the re-let booking, less the booking fee and less a handling charge of £50.

Please see our booking terms and conditions for further details. 

Your holiday home will be ready for you at 4pm on the day of your arrival and we request that you have checked out by 10am on your departure day, leaving the key in its collection place. It is important that we do adhere to these times to allow the housekeeping staff sufficient time to maintain our high standards of cleanliness and repair. We are only able to alter arrival or departure times in exceptional circumstances.

Two weeks prior to your arrival date (assuming your balance payment has been made in cleared funds) we’ll email the travel and arrival instructions for your holiday home. All of our properties benefit from a keysafe and the code for this will be contained in the travel and arrival instructions.  

We class adults as 18 years and over, children as 2-17 years and infants under 2 years of age. 

It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated on the website occupy the property during your booking. 

Most of our properties have a travel cot, high chair and stair gates available. However, if this is not specified in the property details or shown as an optional extra, please just give us a call or drop us an email after your booking is confirmed so that we can ensure you have the equipment you require for your little one/s. Please note that cot bedding is not provided.

All bed linen, towels and tea towels are included in your holiday price. Please note that cot bedding is not provided.

We have both pet friendly and non-pet friendly properties. Please see individual property details for further information.

All of our properties are non-smoking zones for health and safety purposes.

If you’d like to make any changes to your booking; including extending or altering dates, adding/reducing party members or pets etc. please call us on 01326 307514 or email us on info@porthlevenandlizardholidays.co.uk and we’ll do our very best to accommodate your request.

If you need to leave before your departure date please leave the key in its collection place and give us a call or drop us an email to let us know that the property will be empty. Likewise, please let us know if your arrival date will be delayed.

We strive to maintain high standards in all of our properties. However, if you encounter any issues, please call us as soon as possible on 01326 307514 in order that we can investigate and deal with the matter effectively (please see our terms and conditions for further details).