Bookings will be reserved upon receipt by PLH of the required deposit payment in cleared funds of thirty per cent of the total Guest Price. If the Booking is made less than eight weeks before the holiday commencement date, the full Guest Price will be required to be paid at the time the Booking is made. Deposits can be paid by debit card or credit card, BACS transfer or cheque. In the case of web bookings, these can be paid online through our secure payment system.

The balance of the Guest Price will be due for payment eight weeks before the holiday commencement date. On receipt of the full balance payment in cleared funds, advice on key collection arrangements and directions to the Property will be sent to the Hirer. The Owner reserves the right to cancel a Booking where full payment has not been received within 14 days after the due date as advised by PLH. The deposit paid on the Booking is always non-returnable (subject to clause 16).

Cheques should be made payable to “Lizard Cleaning & Maintenance Limited” with the booking reference written on the back. There is no charge for Debit or Credit Card payments.

Where VAT applies to the Property rental, it is included in the quoted price at the prevailing rate. PLH’s Confirmation of Booking is not a VAT invoice. All PLH charges and VAT inclusive rentals are subject to change if the rate changes.

Once PLH has issued a written Confirmation of Booking, the Hirer is responsible for the total Guest Price as well as any extras as shown on the Confirmation of Booking. Amendments to bookings, where applicable and accepted by PLH (on behalf of the Owner), will be subject to an administration fee of £50 for each amendment. PLH reserves the right to adjust prices quoted in the brochure, on its website or on details of properties, due to errors or omissions or changes in the VAT rate.

If you wish to cancel your Booking you must inform PLH as soon as possible in writing (including by e-mail). The day PLH receives your notice to cancel is the date on which PLH will cancel your Booking with the Owner.

If, after you have booked and paid for your holiday you find that you cannot take it for the reasons that are set out below:

●     Death, illness, or injury of you or any member of the travelling party or of any *relative or **close business associate (see definitions below), excluding pets. Doctors' notes/death certificates may be requested as proof.

●     Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets may be requested as proof.

●     Any member of the travelling party being required to undertake jury service or appear as a witness at a court of law providing you have had your written request for an alternative date refused.

●     Police requiring the presence of any member of the travelling party following fire or theft at your home or place of business.

●     Accidental damage to any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable.

●     Any member of the travelling party receiving notification of redundancy within one month of the holiday start date, which qualifies for statutory payment under current legislation.

* Spouse, partner, child, parent, parent-in-law, brother, sister or fiancé(e)

** Co-Director or Business Partner

Exclusions:

●     Any recurring, chronic, or continuing illness or condition and pre-existing medical conditions or injuries.

●     Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday.

●     Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.

●     Drug addiction or alcoholism.

●     Failing to follow proper medical advice.

●     Certain hazardous sports or pastimes (definition available on request).

●     Travelling against medical advice.

●     Bad weather.

●     Disinclination to travel.

●     Divorce, separation or personal relationship breakdown.

PLH will normally, but at its sole discretion (the decision of PLH will be final in all cases), refund up to the cottage holiday rental you are liable to pay, less the booking fee (if applicable), and a handling charge of £90.

In all other cases, if PLH is able to re-let all or part of the period booked, PLH will, at its sole discretion, consider a refund, less any shortfall in the cost of the re-let booking, less the booking fee (if applicable) and less a handling charge of £90.

Please note that if you cancel your Booking you will remain legally liable for full payment, subject to your rights pursuant to clause 16.

PLH recommends that all guests consider taking out a travel insurance policy, which may provide comprehensive coverage in the event of a cancellation.

PLH charges a booking fee for the services we provide that enable you to make a Booking. Subject to clause 16, the booking fee is non-refundable once the Booking has been confirmed.

The use of accommodation and amenities, where offered, such as swimming pools, hot tubs, rowing boats, beach huts etc, is entirely at the Hirer’s risk and the Owner excludes all responsibility or liability for injury or loss or damage to Hirer’ or visitors’ belongings.

Further, neither the Owner nor PLH will be liable to you, any member of your party or any person visiting the Property during the period of your hire of it for any events outside the Owner’s or PLH’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. You also accept that PLH in acting as agent for the owner will not be liable for any negligence on the part of the Owner resulting in loss, injury or accident.

Further, neither the Owner nor PLH will be liable to you for the withdrawal/removal of any facilities/amenities from/in the Property resulting from a Force Majeure Event.

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure, not for business purposes.

Electric vehicles are becoming increasingly common and we want to ensure they can be catered for wherever possible. Not all properties will have a suitable and safe place to charge vehicles, so it is recommended you check prior to finalising your Booking if this is an essential requirement. If you are keeping an electric vehicle at the property, you must use designated charging points (where available) only and manufacturer-approved cables for charging any vehicle when at the property. The Owner reserves the right to (i) charge additional fees if charging is, in PLH’s or the Owner’s opinion, excessive and/or (ii) refuse to allow electric vehicles to be charged if they do not think it is suitable/safe to do so.

Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the Hirer. Should damage occur the costs of repair are the responsibility of the Hirer and are not covered by the accidental damage waiver.

It is your sole responsibility to ensure that no more

than the maximum number of persons, as stated in the brochure/website, occupy a Property during your Booking. The Owner/PLH reserve the right to refuse admittance or to require you to ensure that some people leave the Property if they believe that you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason. Further, where properties specify a minimum age limit for guests, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, stay at that Property. The Owner/PLH reserve the right to refuse admittance or to require proof of someone’s age if either believes that this restriction has been breached. No refunds will be given if admittance has been refused for this reason.

By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. The Hirer agrees to take responsibility for the acts and omissions of all members of the party in relation to the Booking and the Property. The Owner/PLH reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the Property concerned.

For the duration of your stay at the Property, you will be responsible for the Property and will be expected to take all reasonable care of it. The Property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a Property is not left clean and tidy, any additional cleaning costs will be charged to the Hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the Property can be assessed. The Property (including any car parking spaces) must be vacated by 10.00 am on the day of departure.

All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party shall be payable on demand to PLH who may also, at their discretion, refuse further bookings. The Owner/PLH has the right to enter the Property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner/PLH reserves the right to repossess the Property at any time when you or any member of your party has caused damage, and in such circumstances, the Owner/PLH shall not be liable to make a refund of any remaining portion of the Guest Price.

It is a requirement when booking certain specified properties with PLH, to pay either an Accidental Damage Deposit or an Accidental Damage Deposit Waiver.

14.1

The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by PLH to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 28 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner/PLH promptly and in any event within 14 days of being notified.

14.2

Where you have agreed to pay the Accidental Damage Deposit Waiver the Accidental Damage Deposit is not payable. The Accidental Damage Deposit Waiver is a non-refundable payment by you to PLH in lieu of the Accidental Damage Deposit.

The Accidental Damage Deposit Waiver will normally, but at PLH’s sole discretion, cover the costs of making good any loss or damage to the Property and/or its contents caused through act or omission during the period of the Booking by you or other members of your party up to the value of the Accidental Damage Deposit for the booked Property. Where any such damage caused exceeds this amount, you agree to pay to PLH, acting on behalf of the Owner, upon written demand, any reasonable costs incurred by or on behalf of PLH or the Owner to make good any such loss or damage above the predetermined amount. The Accidental Damage Deposit Waiver is not available for any stay at a Property which exceeds 14 nights in any single booking. Criminal or wilful damage will not be covered by the Accidental Damage Deposit Waiver.

The Owner/PLH take every care to ensure the accuracy of the Property descriptions. All information in PLH's brochure or other marketing material and on PLH’s website is given in good faith and is believed to be correct at the time of going to press, but the Owner/PLH cannot be held responsible for changes beyond their control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be and is not guaranteed. Please be aware that if a Property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open-style fencing. The Owner/PLH’s description of a property shows what amenities that property has but generally does not state what is not in the self-catering property.

The Contract of Hire is made on the understanding that the Property will be available for the dates stated. In the unlikely event that a Property is not available during the period of the Booking as a result of a Force Majeure Event or if the Hirer cannot legally travel to the Property as a result of a Force Majeure Event, then either (i) the Owner/PLH may be forced to cancel the Booking and you will be advised as early as possible or (ii) you must write to PLH as soon as possible to inform PLH as to the Force Majeure Event and its effects on your ability to legally travel to the Property.

In the event of such a cancellation, or in the unlikely event that the Owner cannot/does not make the Property available for the Booking, the Hirer will have the choice of the following options:

●     to transfer the Booking to a later date and/or another property free of any administration charges, subject to availability - the Hirer will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;

●     to request a voucher with a redemption value equal to the amount previously paid for the Booking - the voucher terms and conditions will be available to the Hirer before they make their choice under this clause; or

●     to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee).

The Hirer will have to contact PLH in order to access these options.

The Hirer will not as a result have any further claims against PLH or the Owner.

If you choose to holiday in an older property,

remember that much of its character and charm is due to its age. Some of our properties are well over 100 years old and were built long before the days of damp-proof courses and cavity walls so some may show signs of dampness, particularly in long spells of wet weather. The Owner/PLH will do their best to ensure that the background heating is kept on sufficiently to compensate, even when the Property is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns, please talk to us at the time of making your Booking. Also, please remember that should traditional property features (steep stairs or low beams, for example) be a problem for any member of your party, you must consider and mention this prior to booking.

Please remember that properties in the country do attract spiders and therefore cobwebs. It does not mean that the Property is dirty or has not been cleaned as cobwebs can be spun almost as quickly as they have been cleaned away! Some of our properties, particularly in remote areas, may have a private water supply from a spring or well water, which is regularly tested. In rural areas please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience!

PLH will process your data in accordance with its Privacy Policy which can be found here and it's Cookie Policy which can be found here. These policies form part of these terms and conditions so please take the time to read them.

The Privacy Policy also details your rights and how to contact PLH in relation to any data protection queries.

At all times your data will be held securely and protected in line with PLH’s obligations under UK data protection legislation. Your party names and contact details will only be shared with the Owner in order to allow the Owner to manage your holiday and give you the best possible experience.

If you request that we pass on supplementary information that you wish to provide to the Owner, for any reason, then we will do so. PLH will securely hold that information on your behalf as part of your booking record unless you ask us to delete it. Any such information is provided at your sole request and discretion, and PLH bears no responsibility for its accuracy or contents.

As PLH act only as agents for the Owner, PLH cannot accept any legal responsibility for any act or neglect on their part or of anyone representing or employed by them. Further, PLH cannot accept any liability for any problems or faults with or in any Property. The Owner is solely responsible for providing the accommodation and for the safety of all guests. PLH accepts no responsibility for personal injury to, or death of, any guests, or loss of or consequential loss or damage to their property, or for other matters over which PLH has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of PLH.

Other than in relation to any liability which it is not possible to exclude at law, the Owner’s and PLH’s liability for any claims arising out of or in relation to the Contract of Hire is limited to the amounts paid by the Hirer pursuant to the Contract of Hire.

Each of the paragraphs in these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

In the event of any dispute between parties, it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the property is situated.

These Booking Conditions supersede any previous issues.